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Understand the Legal Framework Behind Your Account

bunus138 sets out these legal terms so you know exactly where you stand — what we collect, how we use it, and what rights you hold over your account and data. Availability depends on local law and is subject to eligible regions in Indonesia.

Account Eligibility ConditionsData Retention PolicyCookie Use DisclosureDANA, OVO, GoPay Transaction TermsPolicy Contact Path
bunus138 Understand the Legal Framework Behind Your Account
HOW WE HANDLE POLICY

Data Handling and Account Security Practices

Our approach to your account data is straightforward: collect what is necessary, secure it properly, and give you clear ways to request changes or deletion. Below are the four areas where this matters most for your account on bunus138.

Cookie Use

We use session cookies to keep your account active and preference cookies to remember your language and wallet choice. You can manage these through your browser settings at any time.

Account Security

Account access uses OTP verification sent to your registered mobile number. We do not store raw wallet PINs from DANA, OVO or GoPay — those stay inside your e-wallet app.

Data Retention

Transaction records linked to DANA, OVO and GoPay deposits are retained for the period required by applicable financial regulations. You may request a data summary through your account at any time.

Requesting Changes

To correct or delete stored personal data, submit a written request via live chat or email with your account ID. We aim to process requests within the timeframe set by applicable local regulations.

LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Question

If a specific clause is unclear, or you want to exercise a data right — correction, deletion, or access — our support team handles policy requests directly. Contact us through the channels below and include your registered account ID so we can locate your records without delay.

Live Chat Support Open the live chat widget from your account dashboard. State your policy query and account ID. Our team will respond and log your request for follow-up.
Email Policy Request Send a written request to our support email. Include the specific clause you are questioning and your registered mobile number linked to your DANA, OVO or GoPay wallet.
Account Help Centre Navigate to the Help section inside your account. Filter by Legal and Policy to find documented responses to common questions about data, cookies and eligibility.

Common Legal Questions About Your Account

These are the questions we receive most often about account eligibility, data rights and policy contact. If your question is not listed, reach us through live chat with your account ID ready.

Access depends on local law and is available only where your region permits. You are responsible for verifying that using this platform is lawful where you are located before opening an account.

We collect your mobile number, email address, and any wallet details — such as your DANA or OVO account — provided during registration and deposit verification. Identity documents are collected only when verification requires it.

Yes. Submit a deletion request through live chat or email, including your account ID. We will process it in line with applicable regulations, noting that some transaction records may be retained as required by law.

Session cookies maintain your logged-in state. Preference cookies store your display settings. No cookies are used to sell your data externally. You can disable non-essential cookies through your browser without losing account access.

Yes. Every deposit and withdrawal via DANA, OVO or GoPay is subject to the transaction conditions in these terms, alongside the individual policies of your chosen e-wallet provider. Both sets of terms apply simultaneously.

Material changes to these terms are communicated through a notice in your registered account. Continued use after the notice period constitutes acceptance of the updated conditions, so check your account messages regularly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.