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What You Agree to When You Use bunus138

These terms set out the rules between you and bunus138 — what you can do, what we can do, and how your account and wallet activity is handled. Access and eligibility depend on local law and are available only where permitted in your region.

Account eligibility appliesDANA, OVO, GoPay coveredLocal law governs accessOne account per personTerms may be updated
bunus138 What You Agree to When You Use bunus138
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Your account data, wallet details, and transaction history are handled with care. Here is what we do on our end and what you are entitled to ask for.

Data Retention

We keep account and transaction records for as long as required by applicable rules. You can request a summary of your transaction history through the support team at any time.

Wallet Verification

Before a withdrawal is processed via DANA, OVO, or GoPay, we verify that the wallet name matches your registered account name. This step protects your funds from misdirected transfers.

Account Access and Login

If you lose access to your account, our team verifies identity through the registered mobile number and OTP before restoring entry. We do not restore access based on password alone.

Requesting Term Changes

You cannot negotiate individual terms, but you can ask us to clarify any clause in writing. Submit your request via email and we will respond with a plain-English explanation within a reasonable period.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you believe something on your account does not match what is stated here, contact our support team directly. We handle terms-related queries separately from general account help so your question reaches the right person faster.

Live Chat Open the chat widget on any page to raise a terms or account query. Our team reads every message and responds in English for Indonesia accounts.
Email Support Send a detailed message to our support address for written confirmation of any terms point. Email is the right channel for formal account or policy disputes.
Account Help Centre The Help Centre lists common terms questions and account-related steps, including how wallet verification works for DANA, OVO, and GoPay withdrawals.

Common Questions About These Terms

These are the questions we hear most often from people reading the terms for the first time. Each answer is specific to how bunus138 handles accounts, wallets, and eligibility in Indonesia.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay on your account is covered by these terms, including the wallet name-matching requirement before funds are released.

We may suspend or permanently close your account. Any balance held at the time will be reviewed, and a decision on fund release depends on the nature of the breach.

No. These terms allow one account per person. If we find duplicate accounts linked to the same identity or wallet, both accounts may be suspended pending a review.

We post the updated version here and it takes effect immediately. Continued use of your account after any update means you accept the revised terms, so check this page when notified.

Access and eligibility depend on local law. We operate where permitted, but it is your responsibility to confirm that using this platform is allowed in your specific area of Indonesia.

Contact us via email with the specific clause you believe was applied incorrectly and your account details. We review formal disputes in writing and respond with our position clearly stated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.