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How bunus138 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, use DANA, OVO, or GoPay to fund it, and move around the platform.

Account Data ProtectedE-Wallet Info SecuredYour Rights, Your ControlIndonesia-Eligible RegionsContact Us Anytime
bunus138 How bunus138 Handles Your Personal Data
DATA HANDLING DETAIL

How We Keep Your Account Data Safe

Security on account data is not a single step — it runs across every layer from the moment you log in. We use SSL encryption on all data in transit and store account credentials in hashed form, meaning plain passwords are never held on our servers. Session tokens expire after inactivity, and any new device login triggers a verification step before access is granted.

Cookies and Tracking

We use session cookies to remember your preferences during a visit. Persistent cookies are limited to account recognition. You can clear them from your browser settings at any point without losing your account.

E-Wallet Data Retention

DANA, OVO, and GoPay references are stored only while they are active on your account. Once you remove a wallet link, the identifier is deleted from our records within the period required by applicable rules.

Account Security Layer

Login from an unrecognised device requires OTP verification sent to your registered contact. This step applies every time, so an unknown login cannot proceed without your confirmation.

Who Can Access Your Data

Internal access to your personal data is restricted to authorised staff handling account operations or support. We do not share identifiable data with third parties outside of legal obligations.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove your personal data, contact us directly through any of the channels below. We aim to respond to privacy requests within a reasonable timeframe. For wallet-linked queries — such as removing a saved DANA or OVO reference from your account — include your registered account ID so we can locate the right record.

Live Chat Open the chat icon from any page while logged in. State your request clearly — data access, correction, or removal — and our team will log it.
Email Support Send your privacy request to our support address found in the account help section. Include your account ID and the specific data concern.
Account Help Centre The Help Centre has a dedicated privacy section. Submit a ticket there for formal data-related requests, including wallet identifier removal.

Common Questions About Your Privacy on bunus138

These are the questions we get most often about how your data is handled. If your question is not covered here, open a support ticket or use live chat and we will respond directly.

We collect your name, contact details, and the e-wallet identifier you register — DANA, OVO, or GoPay. Device and session data is also logged for security purposes during each login.

Yes. Submit a data access request through live chat or the Help Centre ticket system. Include your account ID and we will compile the relevant records for you.

Go to your account wallet settings and unlink the payment method. Once removed, the identifier is deleted from our active records within the required retention window.

We do not sell or share personal data with third parties for marketing. Data is shared only where required by applicable law or to process your transactions through the relevant payment rail.

Retention periods depend on legal and regulatory requirements in eligible regions. We keep data only as long as necessary and remove it once those obligations are met.

Yes, session logs are stored for security monitoring. You can request a summary of recent login records through the Help Centre. Unrecognised sessions trigger OTP verification automatically.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.